Find your problem below and apply the fix. If it persists, email your Henkan consultant with a screenshot.
Installation and connection#
Nothing happens on my site#
Some sites block external scripts with a strict security policy (CSP). On chrome://extensions, open Details on the Henkan Variant card, check that Allow user scripts is on, then reload the page.
Which version do I have?#
The version is shown below the extension's logo, for example "Variant Beta v0.3.0". Chrome updates the extension automatically; to force it, open chrome://extensions, turn on Developer mode and select Update.
My token is rejected#
The token may have been revoked, or copied incompletely. Create a new token on Connect the extension, paste it into the extension settings in the Henkan Variant App tab, then select Verify.
The app also refuses a token in two cases. Contact the workspace owner or your Henkan consultant:
- "Variant is reserved for Henkan clients." Your account no longer has access to Henkan Variant.
- "Workspace access revoked." You were removed from the workspace the token belongs to.
I see "Reserved for Henkan clients"#
Your account does not have access yet. Select Talk to the Henkan team, or, if Henkan already granted access, select Check again. Make sure you are signed in with the right address; Use another account lets you switch. See Getting access and signing in.
Creating variants#
The change disappears#
Sites built with React or similar frameworks sometimes redraw the page. Ask Variant to "reapply the change when the page changes": the code then watches the page and applies the change again.
The microphone does not work#
Chrome cannot ask for microphone access from the side panel. A tab opens once to ask for permission; after that, dictation works directly.
"Too many requests. Please wait a few seconds."#
You sent more than 30 requests in a minute. Wait a moment and try again.
"Monthly quota reached"#
Your workspace has used its monthly requests (or images, for Ideas visuals and Studio versions). Quotas reset on the first day of the month (UTC). To raise the quota, contact Henkan. See Usage and limits.
"Request rejected by Claude."#
The AI service refused the request. Open Technical details under the message in the side panel: it shows the reason, starting with its error code (for example HTTP 400). Send it to your Henkan consultant with a screenshot.
"Claude is experiencing a temporary issue. Try again."#
The AI service is busy or down for a moment. Wait a few seconds and send the request again. In the Studio, a request that meets a busy service is already retried once by itself. "Claude is unreachable. Try again." means the same.
"Request too large."#
A request, screenshots included, cannot exceed 12 MB. Attach fewer or lighter mockup images.
In the web app#
My variant is not on the Variants page#
- The extension must be connected with a personal token. With your own Anthropic API key, nothing is synced.
- Check the workspace selected at the top of the sidebar: the token saves to the workspace chosen when it was created.
- Only variants with at least one step are listed.
"Your company workspace is not ready yet"#
Variant could not reach Henkan Account the first time you signed in, so it created nothing. Select Try again a moment later. If you see No company workspace yet instead, your account is not linked to a client company in Henkan Account: ask your Henkan consultant to link it.
My colleagues and I are in different workspaces#
Colleagues Henkan has given access to join their company workspace automatically. An older personal workspace stays available next to it: pick your company workspace in the Client workspace selector, and connect the extension with a token for that workspace. See Connect the extension.
Copy code is disabled#
The code appears once the extension has synced the variant's first step. Check that the extension is connected with a personal token.
Build says "No editable copy yet"#
The copy is saved by the extension 0.10.0 or later, right after a step is saved in the app. Update the extension, open the variant's page with the side panel, then add or redo a step. Pages heavier than 15 MB can't be copied; use Explore instead.
An edit is marked "not found in the copy"#
The element it targets no longer exists in the copy (the site changed, or the copy was taken after a newer step). Remove that edit, select the element again and redo it.
The Studio says the browser memory is almost full#
The page you are editing is very large. The Studio keeps the frame you work in and pauses the pictures of the other frames. Close other heavy tabs, or reload the Studio: your drafts, quick edits, request and picks are kept.
A Studio version looks almost the same as before#
The Studio already tries once more by itself. If it still barely changed: draw a mark around the exact area, describe the change in the mark's note, and add a reference (a screenshot or a site link) for a change of style.
"This site could not be read"#
Some sites block automatic reading. Take a screenshot of the site and add it with Add a reference › Upload image.
The text in a Studio version has a typo#
Versions are AI images: their text can be slightly wrong. It does not matter for the test, because the extension codes the change with the page's real text.
I cannot see My team#
Only the owner of a workspace can manage its team. Ask the owner to invite your colleagues.
I want to change my email address#
Contact Henkan: the email address cannot be changed from My account.